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In 2005

  • Innova achieves outstanding success in category A CC (above 500 seats).
  • 44% market share as per number of call centers.
  • Innova expands its foot print from 3 to 6 key call center locations.

In 2006

  • INNOVA expands operations in Singapore to improve logistics for CC & Large Enterprise Customers.

In 2007-08

  • Innova with GN Netcom starts a clear vertical for Enterprise Business.
  • Innova starts partnership with Key System Integrators for CC Space.
  • GN Conducts audit and clear our headsets repair facilities.
  • New Focus Area of Alliances & Marketing.
  • Innova expands its foot print to 8 key locations.

In 2009- 2011

  • Innova Expands its footprint to 10 locations.
  • Innova targets CC & Large Enterprise Customers to support better to different verticals
  • Innova increases presence Online with the launch of Online Headset Portal.
  • With the prime focus to customer support Innova launches Tech Support dedicated to its valued customers
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